WE-CONNECT: COVID-19 TRAUMA AND COUNSELLING CALL CENTER

“We-Connect”  is a youth-led initiative that provides free psychosocial and counseling support via telephone call and messaging to victims of stress, anxiety, depression, and trauma as a result of COVID-19 in Cameroon. 

The outbreak of the pandemic has caused serious setbacks and changes in the narratives surrounding work culture, social relations, information, livelihood, mental health, and even people’s attitudes. These have brought fear, worry, sadness, and uncertainty in the lives of many Cameroonians putting them more at risk amidst the pandemic.

To respond to this, Local Youth Corner Cameroon (LOYOC) as part of the Cameroon Youth Coalition Against Covid-19 ( About Coalition) has designed the We-Connect Call Center to provide free telephone and message counseling services to individuals in emotional and psychological distress across age, language, and gender gaps through a team of professional and qualified counselors.

We-Connect understands that it is not easy to reach out and share concerns with someone over the phone, especially when you are not familiar with them. We encourage our callers to take the first step toward growth and progress particularly those sharing sensitive information. Our counselor will take time to explain to our callers immediately they connect with us our policy of confidentiality. The effectiveness of the counseling process depends heavily on the trust that is established between the counselor and the caller. Any information shared remains completely confidential between the callers and the counselors at We-Connect except when there is a risk of harm to yourself or others.

HOW IT WILL WORK 

The call center will be led by a team of young professional counselors. The call center will have two telephone numbers which when called or beeped the counselors will receive or call back to speak to you. They will be available to take and make calls from Monday to Sunday (8: am to 6 pm). The service offers two-way anonymity, with the identity of both the counselor and caller remaining anonymous. To respect social distancing, telephone counseling will offer the same services as face-to-face counseling except for the fact that it is conducted over the phone.

To overcome financial barriers by the counselee, the service recommends the counselee to beep rather than call. 

We-Connect shall provide a high-quality service that is ethical and professional and utmost care shall be taken to ensure that our call experience is a pleasant one. Picking up the phone and giving us a call can therefore be the first step in the process of helping YOU feel better.

WE-CONNECT: COVID-19 CALL CENTER FOR INJURY AND COUNSELING 

“We-Connect” is a youth-led initiative that provides free psychosocial support and counseling by phone and message to victims of stress, anxiety, depression, and trauma following COVID-19 in Cameroon. 

The outbreak of the pandemic brought about serious setbacks and changes in narratives about work culture, social relationships, information, livelihoods, mental health, and even people’s attitudes. These changes have brought fear, worry, sadness, and uncertainty into the lives of many Cameroonians, putting them even more at risk in the face of the pandemic.

In response, the Local Youth Corner Cameroon (LOYOC), which is part of the Cameroon Youth Coalition Against Covid-19 (About the coalition), designed the We-Connect call center to provide counseling services. free by telephone and message to people in emotional and psychological distress, whatever their age, language, and gender, thanks to a team of professional and qualified counselors.

We-Connect understands that it’s not easy to get in touch and share concerns with someone over the phone, especially if you don’t know them. We encourage our interlocutors to take the first step towards growth and progress, especially those who share sensitive information. Our advisor will take the time to explain our privacy policy to our callers as soon as they contact us. The effectiveness of the counseling process depends heavily on the trust that is established between the counselor and the caller. Any information shared remains completely confidential between callers and We-Connect advisors unless there is a risk of harm to yourself or to others.

HOW IT WILL WORK 
The call center will be run by a team of young professional advisers. The call center will have two phone numbers that counselors will receive or call back to speak to you when called or paged. They will be available to take and make calls Monday through Sunday (8 a.m. to 6 p.m.). The service offers two-way anonymity, with the identity of the advisor and caller remaining anonymous. To respect social distancing, telephone counseling will offer the same services as face-to-face counseling, except that it is carried out over the telephone.
To overcome the financial obstacles of the person being advised, the service recommends that they beep rather than call. We-Connect will provide high quality, ethical and professional service, and the greatest care will be taken to ensure that the calling experience is pleasant. So picking up the phone and calling us can be the first step in the process that will help you feel better.

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